How Do Legal Ops Know When It is Time to Invest in Legal Service Request Management

Today, businesses are requiring increasing amounts and growing types of legal support, pressuring legal teams to not only deliver high-quality legal services reliably, but to so more efficiently and effectively than ever before. Despite this, workloads continue to grow despite resources not scaling accordingly to meet that increase. Legal then often gets a bad reputation for being a bottleneck to the business which is further aggravated by the lack of visibility and data to prove otherwise.

With legal service request management, business users can readily access legal services through a centralized ‘digital front door’, allowing the legal team to streamline and effectively manage requests across the business. Implementing a legal service request management solution improves turnaround times, as business users can self-serve tasks such as document generation, approvals, and advice. 
Through better intake and triage, this ensures the lawyers are always working on tasks that are high value and best suited to them, whilst unlocking visibility and reporting on the volume, type, and status of requests from intake through to resolution.

As such, here are some key indicators that suggest it is time for legal teams to focus on improving their legal service request management:

Knowing Your Organization’s Legal Service Request Management Maturity

A legal team’s service request management maturity refers to the current state or level of an organization’s ability to manage its legal service delivery. The varying stages of maturity can describe how the legal team manages requests and indicate the opportunity for service delivery optimization and readiness for automation.  

With legal service request management maturity, there are different steps for improving your levels of maturity, depending on the stage of your organization. Steps to improve maturity can be as simple as dedicating specific guidelines for the way the business engages legal or preparing process maps for requesting legal services.  

To learn more about legal service automation maturity, access our Legal Service Request Management Maturity Guide. Within the guide, you can learn about which stage of maturity your organization is in, with the proper steps to improve your maturity while supporting your legal team’s ability to manage its legal service delivery.