Technical Customer Success Manager
Full-time / Permanent / Sydney
Checkbox is a multi award-winning technology start-up with a mission to empower anyone to build software. This is important to us because with our rapidly digitising world, we believe the power of digital creation needs to be accessible to everyone, not just IT teams. Seeing non-technical users surprisingly delighted when they are able to create in ways they never thought they ever could using our technology, motivates us. Across the enterprise, users use drag and drop to build their own solutions that automate manual workflows, analysis, and document creation. Since launching the product at the beginning of 2019, we have signed on big brands like Deloitte, Telstra, Allianz and Coca-Cola Amatil, winning 13 awards globally. As a team, we have incredible talent that have previously co-founded or led global SaaS success stories and Co-Founders in the Forbes 30 Under 30 list. As people, we are high performers who are positive, collaborative, open and direct in our communication, and care a lot about this business and each other.
We are looking for someone who is passionate about technology, and even more passionate about using that technology to make a difference. You will need to be able to pick up technical concepts quickly, have great communication & relationship management skills, and be able to influence & engage customers effectively.
As a Technical Customer Success Manager at Checkbox, you will be responsible for delivering the best post-sale experience possible for our customers and ensuring their success. Your work will involve onboarding customers, helping customers adopt no-code effectively, training customers on the platform, providing services to help them build & deploy solutions, providing ad hoc support, helping develop customer success best practices and also helping in pre-sale trials & workshops from time to time.
In this position, you will:
+ Onboard customers onto the platform, including training, guidance, advice and early implementation
+ Advise customers on best practices in no-code deployment and governance at scale
+ Provide product support from basic questions to diagnosing application configuration issues
+ Provide demonstrations of solutions built on Checkbox platform to business stakeholders
+ Conducting discovery workshops, trials & developing business cases to help sales
+ Train customers on how to use the platform
+ Develop strong relationships with both below-the-line and above-the-line stakeholders
+ Drive customer engagement with the product & maximise the value they can gain from the platform
+ Identify opportunities for account expansion
+ Represent the voice of the customer by providing feedback to the product team
+ You have at least 2 years of experience in providing product support or related activities
+ You have experience facilitating solution scoping, design and requirements gathering workshops
+ You have a solid foundation and love for technology
+ You have strong interpersonal skills and can effectively communicate on both technical and non-technical topics
+ You have strong attention to detail and appreciation for the importance of UI/UX
+ You feel empowered when faced with new complex problems and operate efficiently when dealing with uncertainty
+ You have a fun, positive and collaborative attitude towards work and love to take ownership of everything you do
+ You have experience working in a no-code product company or enterprise platform company
+ You have experience working at a high growth technology start-up
+ You have experience in and aptitude to develop basic programming and systems integration skills
Want to jump on board?
If you find this exciting and think you have what it takes, we would love to meet you.
Please contact us at email@example.com with your CV.
“At Checkbox, you are surrounded by intelligent, driven people who are passionate about what they do. There is always an opportunity for personal and professional growth, and to try new technologies.”
– Daniil Ivanov, Tech Lead
“Working at Checkbox is a chance to choose your own adventure. Each day presents a new opportunity to work with and learn from a dedicated and close-knit team to shape the future of a fast-growing start up.”
– Aditi Dalal, Customer Success Manager