In-house Legal App Template

Self-serve Legal FAQ

Enable self-service with standardised, triaging by creating
a legal front door and automating escalation workflows
Enable self-service with standardised, triaging by creating a legal front door and automating escalation workflows

Key Features

  • User Self-service

    Provides a self-serve tool for business users to have their questions answered immediately.

  • Escalation to the Legal Team

    Routes complex questions to the appropriate lawyer from the legal team.

  • Dashboards & Tracking

    Provides a centralized dashboard to view all questions and the details, including status and category of question.

Benefits

  • Effortlessly re-use data

    Avoid re-key inefficiencies by automatically storing data and documents in third-party document or matter management systems.

  • Ensure compliance & consistency of advice

    Through rule-based generation of advice, the quality of service provided is standardized and compliant-by-design.

How Does Checkbox Automate This?

1. Allow business users to access the self-serve legal intake and triage tool from their company portal

A URL can be embedded inside the company portal, or iFrame can enable users to access the tool while staying inside the portal.

2. Leverage decision-tree logic to provide automated advice

In-built decisioning helps business users self-serve their questions and advise them on what actions to perform next.

3. Centrally track questions and view data using dashboards

Based on assessment outcome, privacy breaches can be dynamically escalated using Checkbox’s workflow capabilities to ensure efficient actioning and pro-active risk mitigation.

See It Live Now

Access our App Template or request a free personalised demo today