Customer Success Manager - North America

The Company

Checkbox is a Sequoia-backed technology start-up with a mission to enable meaningful work for all. To achieve this, we built a no-code automation platform with the belief that the power of digital creation needs to be accessible to everyone, not just IT teams. Seeing non-technical users surprisingly delighted when they use our technology to create in ways they never thought they ever could motivate us. Whilst our mission is big, our focus is sharp. Our customers today are primarily in-house legal departments from companies including SAP, BMW, and Coca-Cola.

More recently, we expanded our offering to not only help people do meaningful work, but manage it too. This came with the launch of our AI-powered Matter Management product – the “JIRA for lawyers”. This is part of our broader vision to be the “Legal Service Hub” for organizations, responsible for how legal work is raised, allocated, managed, and resolved. We believe that one day the Legal Service Hub will be as ubiquitous for legal teams as the CRM for commercial teams.

As a company, we are a passionate and tight-knit team of about 50 people across the United States, Australia, and Asia, made up of ambitious high performers and Co-Founders in the Forbes 30 Under 30 list. Our culture is one of our superpowers. It's what people talk about when they join us, work with us, and leave us. Read about what makes all of us a "Checkmate" here: https://www.checkbox.ai/core-values.

The Position

You will be joining Checkbox as a US-based Customer Success Manager to own and manage our customers in and around the North American region. You will be responsible for ensuring that customers successfully adopt Checkbox with a positive experience and ultimately drive growth through renewals and expansion. The role will cover technical and commercial account management, project management, and light solutions architecture.

In this position, you will be responsible for:‍
+ Working with the global Customer Success Team on refining the overall account management, renewal, and expansion strategy
+ Driving product adoption, positive customer experience and positive net retention within our North American customer base
+ Driving programs and initiatives with the attitude of continuous improvement
+ Reduce churn and drive expansion through referrals, up-sell, and cross-sell opportunities
+ Address customer issues with speed and urgency, working with resources across the company as needed

About You

+ You have demonstrated success in customer success and/or technical account management for enterprise platform product
+ You have a proven track record in driving complex enterprise product adoption, renewal, and expansion
+ You have proven ability to refine account strategies and translate them into actionable plans to improve portfolio results
+ You have demonstrated operational excellence in problem-solving, communication and planning
+ You have demonstrated the ability to collaborate effectively across the organisation and with external stakeholders
+ You have experience working at a high-growth technology start-up

Nice to have

+ Previous experience in a process automation or workflow automation product
+ Previous experience in the Legal Tech space

Remuneration & Benefits

• Competitive compensation made up of base salary and commissions on license revenue, with an uncapped earning potential
• 20 days paid leave per year, with rollover for unused leave that is paid out when you finish
• Health insurance, including dental and vision coverage
• 401K retirement savings match
• More