Industrial Property and Digital Infrastructure (Data Centers)
How Goodman’s Australian Legal Team Used Checkbox to Accelerate Efficiency
Michelle Ban
Technology Lead - Digital Solutions and Enablement
Customer story
Goodman is a provider of essential infrastructure. The company owns, develops and manages high quality, sustainable logistics properties and data centers in major global cities that support the flow and storage of goods and data throughout the digital economy.
Australian Legal team
DEPARTMENT
290 people in the Australian business
COMPANY size
16
LEGAL TEAM size
The Challenge
The challenge
Creating streamlined, consistent document drafting for Goodman’s Australian legal team to work faster and reduce risk for the business.
Goodman’s Australian legal team recognized an opportunity to streamline document creation and management.
Goodman’s legal team plays a central role in supporting teams to engage customers, complete builds, and lease properties across Australia. They liaise with external law firms that deal with leasing work and are heavily involved with more specialized projects and transactions.
To draft documents, business teams would use Microsoft Word templates that varied from one version to the next. Without a clause bank or single source of truth, consistency and control across new agreements relied heavily on manual effort. And as the organization scaled, the opportunity to improve how documents were created and managed became more obvious.
Goodman’s legal team wanted to bring more structure and visibility to how documents were created, but they didn’t want to slow anyone down or add more admin. By improving their workflows, the team could deliver more consistent outcomes, speed up turnaround times, and continue to support the business as it expanded.
Customer perspective
“Growing demand for automation reflects the value teams are getting from tools such as Checkbox.”
Reduced training time on
Reduced training time on agreement drafting processes by up to two weeks.
Saved back-and-forth between legal
Saved back-and-forth between legal team and business, accelerating document review cycles.
Minimized human error and
Minimized human error and improved accuracy in document generation.
Outcomes
The outcomes
As a result of implementing Checkbox, Goodman’s legal team delivers accurate documents faster.
Checkbox has enabled the team to launch several high-impact apps that have redefined how teams work together internally. For example, one of the most successful apps deployed streamlines the creation of formal instruction letters. By consolidating more than 60 separate precedents into a single automated template, the app eliminates confusion, reduces risk, and enables teams to produce these documents independently - without relying on additional legal support.
Additional apps now cover License Agreements, Confidentiality Agreements, and Professional Services Appointments, giving business users a consistent, reliable way to draft contracts, while maintaining quality.
Internal stakeholders now have faster ways to draft documents and engage with the legal team. Adoption is strong, and drafting documents using Checkbox is now viewed as quick and effortless. Importantly, the app owners have established a regular rhythm of review and enhancement with continued value and business alignment. With Checkbox, Goodman has built a scalable foundation that empowers the legal team to lead with efficiency, consistency, and confidence.
| Benefit | Result |
|---|---|
|
Standardization
|
Heads of Agreement, License Agreement, Confidentiality Agreement, and Professional Services Appointments centralized into automated templates with consistent drafting for different scenarios. |
|
Efficiency
|
Significant time savings through standardized legal document creation. |
|
Reduced Risk
|
Reduced risk of drafting errors across key commercial agreements. |
|
Business Adoption
|
Teams are empowered to draft legal documents confidently using guided automation. |
|
Improved Engagement
|
Legal drafting is streamlined while business stakeholders remain actively involved in the process. |
|
Quality
|
Customer contracts are consistent, accurate, and professionally formatted. |
|
Continuous Improvement
|
The legal team reviews pre- and post-Checkbox versions and analyzes edits to identify optimization opportunities. |
|
Scalable Demand
|
Growing demand across the business for automated legal solutions. |
Digital Transformation
What began as an initiative to streamline document creation has evolved into a blueprint for how technology can enable teams to work smarter, faster, and with greater consistency.
As the benefits of Checkbox’s scalable, user-friendly platform become clear – reducing risk and improving consistency in customer-facing agreements - demand accelerated. Business units across Goodman began approaching the legal team to explore how automation could simplify their processes.
Checkbox has helped demonstrate how technology can drive business efficiencies across Goodman.
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