Who Uses Legal Technology? 

Legal technology supports a wide range of users, from in-house legal officers managing heavy workloads to corporate paralegals handling a variety of administrative tasks.

For example, General Counsels (GCs) use these tools to demonstrate their team’s value with data-driven insights, while legal operations professionals focus on streamlining processes, automating workflows, and staying ahead of legal technology trends.  

Even teams outside the legal department, like human resources (HR), rely on legal technology like AI legal chatbots to address routine inquiries on their own.

Let’s explore who uses legal technology, the tools they depend on, and how these solutions help organizations work smarter and achieve more.

In-House Legal Teams  

In-house legal counsels and teams, particularly those in growing organizations, are among the primary users of legal technology. These teams often juggle high volumes of legal requests, manage complex matters, and provide strategic counsel, all while being expected to do more with less.  

Tools like matter management platforms and AI-driven intake systems empower in-house teams to handle these demands with efficiency and clarity.  

Here are some users of legal technology that sit within in-house legal teams:

• Legal Officer & Corporate Lawyer

• Legal Manager & Senior Legal Manager

• Head of Legal & Legal Department

• Associate & In-House Legal Counsel

General Counsels (GCs) and Chief Legal Officers (CLOs)  

As leaders of legal departments, General Counsels (GCs) and Chief Legal Officers (CLOs) rely on legal technology to gain visibility into their team’s workload, prioritize strategic initiatives, and showcase the value of legal to company leadership.  

By leveraging tools that consolidate data and offer real-time analytics, such as Checkbox’s Legal Service Hub, these leaders can make more informed decisions and advocate effectively for their teams.  

Legal Operations Professionals

Legal operations (or Legal Ops) professionals champion legal technology within their organizations. Their role often includes identifying inefficiencies, implementing tools to improve workflows, getting buy-in for legal technology, and driving innovation across the department  

For Legal Ops professionals, integrated software solutions and customizable features are essential for scaling operations, improving performance metrics, and aligning legal’s impact with broader business objectives—all while aiming to procure legal tech on a budget to maximize value.

Paralegals

Both corporate paralegals and contract paralegals play a critical role in supporting legal operations by managing documentation, conducting research, and handling administrative tasks. Legal technology enables paralegals to work more efficiently by automating repetitive processes, organizing complex data, and streamlining workflows.  

By using tools like document management systems (DMS), contract lifecycle management (CLM) software, and AI-powered legal workflow automation platforms, paralegals can reduce manual errors, save time, and focus on delivering high-quality support to their teams.

Other Users

Legal technology also supports professionals outside traditional legal teams, including HR, procurement, and compliance departments.  

Self-service tools and automated workflows allow these stakeholders to handle routine legal tasks independently, freeing up legal teams to focus on higher-value work.  

By meeting the needs of these diverse users, legal technology has become an indispensable part of modern organizations, fostering collaboration, efficiency, and measurable outcomes.  

Want to know more? Book a call with one of our technology consultants and check out Checkbox’s in-house legal software.