SELF SERVICE KNOWLEDGE SOFTWARE

Build self-service knowledge bases

Enable users to self-serve bespoke advice through knowledge bases or by routing requests to expert decisioning

Build self-service knowledge bases software in Checkbox

Trusted by leading legal teams, globally

Visibility & reporting

Gain visibility into legal workload and performance

Gain visibility on request statuses and workload to communicate legal team metrics and performance to leadership.

Gain visibility on request statuses and workload to communicate legal team metrics and performance to leadership.

Product experience: Capture the full story & impact of legal
Capture the full story & impact of legal in Checkbox

Customizable Reports

Create your own reports and visualization fit for your team’s unique metrics and fields.

Customizable Reports in Checkbox

Template Reports

Leverage our ready-to-use legal reports to measure industry standard metrics and implement faster.

Template Reports in Checkbox

Analytics and Trends

Use analytics to see trends into matter volume, status and type to identify seasonality and capacity gaps.

Analytics and Trends in Checkbox

Connects to the tools you already use

Checkbox captures requests and data from Slack, Teams, Salesforce, Outlook, and your CLM. No migration. No new habits to learn.

Gmail
Slack
Microsoft Teams
Microsoft Outlook
Ironclad
IVO
Salesforce

✓ Ironclad

✓ Ivo

✓ Gmail / Outlook

✓ Slack

✓ Microsoft Teams

✓ Salesforce

✓ Ironclad

✓ Ivo

✓ Gmail / Outlook

✓ Slack

✓ Microsoft Teams

✓ Salesforce

✓ Ironclad

✓ Ivo

✓ Ironclad

✓ Ivo

✓ Gmail / Outlook

✓ Slack

✓ Microsoft Teams

✓ Salesforce

✓ Ironclad

✓ Ivo

✓ Gmail / Outlook

✓ Slack

✓ Microsoft Teams

✓ Salesforce

✓ Ironclad

✓ Ivo

FAQ

Frequently asked questions

Still have a question? Talk to our team
What is Checkbox?

Checkbox is intake and workflow automation platform used by legal teams to maintain control, gain visibility, and get work done. With Checkbox, spend less time on manual, administrative work, and more time being the legal function that partners and grows together with the business. Loved by legal and the business for our ease of use, features, and support, companies like Allianz, Coca-Cola Europacific Partners, BMW and Xero transform their legal services with Checkbox.

Checkbox is no-code, but do you allow for coding if we want to?

Yes. While Checkbox is no-code, some use-cases may still require coding either due to complexity or the need for integrations with other systems. The Checkbox authoring studio provides a component which enables code to be written and executed as part of the workflow, often leveraging the skill set of IT staff to build upon the no code foundation built by the business users.

How does Checkbox's AI chatbot work?

Checkbox uses generative Al to provide the next generation in legal intake and triage. Our Al-powered front door meets business users where they live - in Slack, Teams, email, and more. And we meet them with an experience that allows them to ask for help in a way that comes naturally to them, using conversations and not just forms. Drawing from a source of knowledge unique to each customer's organization, the chatbot assistant is able to answer frequently asked questions and seamlessly link to automated workflows to collect approvals, submit disclosures, generate documents, and assign work to the appropriate person. Checkbox uses OpenAl's large language models. The Al APIs we use have a zero-retention policy - meaning OpenAl cannot view any of that data, store it longer than required to process the request, or use any of it to train the Al model.

Do you have templates so we do not have to start from scratch?

Yes, Checkbox has a range of templates for common use-cases across intake. & matter management, workflow automation, self-service tools and AL chatbot which you can get access to. Leverage ready-to-use solutions, reporting and more so you can view industry standard processes and implement faster. Explore our available solution templates .

Can Checkbox integrate with our existing systems or database?

Yes, solutions built on Checkbox can be integrated with any other system that has available REST APIs. Integrations within Checkbox applications typically streamline the flow of data and trigger events across your existing systems and workflow. You can pull data and documents from other systems into Checkbox and conversely push data and documents into other systems automatically. Key integrations with Checkbox include email, Slack, Microsoft Teams, Sharepoint, Salesforce, Google Suite, Hubspot, Salesforce, DocuSign, AdobeSign and more.

What is the profile or skill sets of users who typically build on Checkbox?

Checkbox is no code. Our completely visual drag and drop application builder means that anyone, including those with no technical background can build their own automation and workflow tools without coding or IT knowledge. We have lawyers and business professional all building on Checkbox, and across many different seniority levels (C-Suite, middle managers and interns).

SELF SERVICE KNOWLEDGE SOFTWARE

Capture, service and report across all legal work with ease

Enable users to self-serve bespoke advice through knowledge bases or by routing requests to expert decisioning